Welcome to Snus Down Under! For a seamless shopping experience, kindly familiarise yourself with our refund policy detailed below:

If you need to apply for a refund, please visit our contact form. Submit your details along with a description of your issue, and our team will assist you promptly.

We acknowledge that mistakes happen. If you've experienced an error with your Snus Down Under order, our support team is ready to help. Contact us via the contact page within 14 days of receiving your order. Be sure to include your order number and clear photos of the error to streamline the refund process.

Please be aware that refunds for pouches are strictly for errors or mistakes in your order. We do not offer refunds for changes in preferences or sizing issues.

Note: This refund policy is subject to amendments. Any updates will be posted on this page, so please check back regularly for the latest information.